Guaranteed Parts Appliance Depot

GUARANTEED PARTS POLICY

 

TERMS & CONDITIONS:

  • Any additional charges, such as foreign exchange fees, are issued by your credit card company. Please contact them in such cases.
  • We are not responsible for any misidentification of parts.
  • Prices and availability are subject to correction or change without notice.
  • International shipments may incur additional freight charges and duties.
  • Special orders may not be cancelled or returned.
  • Once a package leaves our facility and is in the possession of prominent courier companies, we cannot be held responsible for delays due to factors such as inclement weather, customer absence during delivery attempts, or lost packages. Any issues that arise after shipment will need to be addressed directly with UPS or FedEx according to their respective policies and procedures.

 

NON-RETURNABLE & NON-REFUNDABLE PARTS include:

  • Special Order Parts are Final Sale.
  • Electronic parts such as Motors, Electronic Thermostats, Module Boards, Circuit Boards, Motherboards, Control Boards, Control Panels, Display Boards, Water Level Sensors, etc.
  • Opened or Installed parts.
  • Heartland, Northland, Viking, Aga, Hayward, Kohler, Comfortstar & NXR.

 

RETURN POLICY

To return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 48 hours.

  • All return shipping fees will be incurred by the customer.
  • Refunds DO NOT include shipping fees.
  • All Returns must be pre-authorized.
  • Returns received without pre-authorization will not be credited.
  • A 25% Restocking Fee will apply to all returns.
  • Parts cannot be returned for credit after 30 days.

**TO SUBMIT A DAMAGED PARTS CLAIM, YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS THE INNER AND OUTER CARTON PACKAGING TO: [email protected]