GUARANTEED PARTS POLICY
TERMS & CONDITIONS:
- Any additional charges, such as foreign exchange fees, are issued by your credit card company. Please contact them in such cases.
- We are not responsible for any misidentification of parts.
- Prices and availability are subject to correction or change without notice.
- International shipments may incur additional freight charges and duties.
- Special orders may not be cancelled or returned.
- All delivery dates/times are estimated.
NON-RETURNABLE & NON-REFUNDABLE PARTS include:
- Special Order Parts are Final Sale.
- Electronic parts such as Motors, Electronic Thermostats, Module Boards, Circuit Boards, Motherboards, Control Boards, Control Panels, Display Boards, Water Level Sensors, etc.
- Opened or Installed parts.
- Heartland, Northland, Viking, Aga, Hayward, Kohler, NXR, etc. Parts.
To return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 48 hours.
- All return shipping fees will be incurred by the customer.
- Refunds DO NOT include shipping fees.
- All Returns must be pre-authorized.
- Returns received without pre-authorization will not be credited.
- A 25% Restocking Fee will apply to all returns.
- Parts cannot be returned for credit after 30 days.
**TO SUBMIT A DAMAGED PARTS CLAIM, YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS THE INNER AND OUTER CARTON PACKAGING TO: [email protected]